1. Introduction

Welcome to VivahaSilk (“we”, “us”, “our”). We operate the website https://vivahasilk.com/ (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on our Service. By using the Service, you consent to the collection and use of your information in accordance with this policy.

Unless otherwise defined, terms used in this policy have the same meanings as in our Terms and Conditions.

2. Definitions

• Service – refers to the website https://vivahasilk.com/ operated by VivahaSilk.
  
• Personal Data – any information relating to a living individual who can be identified from that information (or from that and other information in our possession).
  
• Usage Data – data collected automatically either generated by the use of the Service or from the Service infrastructure (for example, the duration of a page visit).
  
• Cookies – small files stored on your device (computer or mobile device).
  
• Data Controller – the person or entity who determines the purposes and means of processing of Personal Data. For this Privacy Policy, VivahaSilk is the Data Controller.
  
• Data Processor (or Service Provider) – any person or entity that processes the data on behalf of the Data Controller.
  
• Data Subject – any living individual who is the subject of the Personal Data.
  
• User – the individual using our Service.
  

3. Information Collection and Use

We collect several types of information for various purposes to provide and improve our Service.

4. Types of Data Collected

• Personal Data: While using our Service, you may be asked to provide certain personally identifiable information including, but not limited to:
  
  Email address: vivahasilks.pollachi@gmail.com
  
  First name: Vivaha Silks
  
  Phone number: +91 6385772133
  
  Shipping address, billing address, state/province/region, ZIP/postal code, city
  
  Cookies and Usage Data
  
  
• Usage Data: We may also collect information automatically when you use our Service, such as your device’s IP address, browser type, browser version, pages visited, time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.
  
• Location Data: With your consent, we may collect and process information about your location to improve and customise our Service.
  
• Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Examples include:
  
  Session Cookies – to operate our Service
  
  Preference Cookies – to remember your settings and preferences
  
  Security Cookies – for security purposes
  
  Advertising Cookies – to deliver adverts that may be relevant to you and your interests
  

5. Use of Data

VivahaSilk uses the collected data for various purposes including:

• To provide and maintain our Service
  
• To notify you about changes to our Service
  
• To provide customer support
  
• To monitor the usage of our Service
  
• To detect, prevent and address technical issues
  
• To send you newsletters, marketing or promotional materials, and other information that may be of interest to you (only if you have opted in)
  
• To enforce our Terms, Conditions and other policies
  

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. Usage Data may be retained for internal analysis purposes.

7. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our Service and providing your information, you agree to this transfer.

8. Disclosure of Data

We may disclose your Personal Data in the good-faith belief that such action is necessary to:

• Comply with a legal obligation
  
• Protect and defend our rights or property
  
• Prevent or investigate possible wrongdoing in connection with the Service
  
• Ensure the personal safety of users of the Service or the public
  
• Protect against legal liability
  
  We may also share your information with trusted third-party service providers who assist us in operating our Service (for example, payment processors, shipping companies, marketing tools) under appropriate confidentiality obligations.
  

9. Security of Data

While we strive to use commercially acceptable means to protect your Personal Data, there is no guarantee that data transmitted over the internet or stored electronically is completely secure. We cannot ensure or warrant the absolute security of any information.

10. Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to perform Service-related services or to assist us in analysing how our Service is used. These third-parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Analytics

We may use third-party service providers to monitor and analyse the use of our Service. These tools help us understand how users interact with our website and how we can improve it.

12. Payments

We may provide paid products and/or features within the Service. Payment will be handled securely via established payment service providers. Our site does not store your full payment card details.

13. Links to Other Sites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

14. Children’s Privacy

Our Service is not intended for use by individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected Personal Data from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.